FAQ

What services do you offer?

-Wedding & Event Design 

- Wedding & Event on the Day Styling 

- Floristry

 

What  does your Styling/ Creative Design Fee include?

Our Creative Design service is to help start the process of deciding the vision and style for your beautiful day. This includes the design of the space, mood board, inventory source list and a floor plan for the day.  It also includes:

-Tailoring a quote to suit you and your theme
- Once a deposit is received, we get you to send through photos of the selected area and we will plan the space and send through to you
- Arriving at the event 2 to 3 hours prior 
- Complete setup

-Moving items from ceremony to reception (if required)

Is there a minimum order ?

For weddings we have a minimum spend of $1500 + delivery fees, which enables us to ensure you have the most perfect day.  It is important to us that the day you pictured is a reality, therefore can source/create/make any special requirements you are after. 

Can I book now and make changes later on?

You can we just require the design/quote to be confirmed 30 days prior to your event. After this we cannot make any changes.

Can I take my flowers home?

You certainly can take your flowers home. Just with any suspended or installation pieces we have to remove these ourselves after the event has finished. All dried material is also charged at a rental price so cannot be taken however all fresh flowers are yours to keep.

 

What areas do you service?

We are based in Brisbane and also service Byron, Gold Coast and Sunshine Coast.

Do you travel overseas or interstate for an event?

We are more than happy to travel anywhere to sprinkle some magic on your event for an additional travel fee.

If I don't want to pay for a delivery/ styling do you offer dry hire services?

 Unfortunately we no longer offer dry hire due to a high number of props being damaged or broken during transportation. 

 

Do you have a cleaning fee?

Our cleaning fee is dependant on the amount of props required and will be included in your quote.  Please note if an item cannot be cleaned and is damaged beyond repair, the replacement fee will come out of the security deposit. 

Do you require a deposit?

Yes we require a 40% non-refundable booking deposit is required to secure your booking. The remaining payment is due 20 days prior to the event.

How do I pay? Can I pay via credit card?

Once a quote has been agreed on an invoice will be sent with our payment information for a bank transfer. Alternatively if you would like to pay via credit card please let us know and we can arrange this. Please note there is a 2.6% additional fee for all credit card payments.

 

Is a security bond required?

Our security bond of 20% of the prop hire amount is required. Once we receive the items back in their original condition, the security deposit will be refunded via original payment method.

 

What happens if the goods are broken or damaged during the event?

If an item is damaged, not returned or broken, you will be sent a invoice for the repair of the product. If the item is unable to be repaired you will be required to pay the replacement value of the item.

What happens if it rains on the day of my event?

We completely understand that weather is an uncontrollable factor and ask for 36 hours notice for any weather related changes to a alternative venue/wet weather plan.

Can I cancel my booking?

You may cancel your booking however the 40% booking deposit is non refundable. If you require to change your date due to the global pandemic the booking deposit can be transferred to another date at no extra cost however cannot be refunded.

Speaking of the pandemic, what happens if I need to postpone?

If you need to postpone your wedding due to the current global pandemic all monies paid for services will be transferred to an alternative date. Please note if any services have already been completed (i.e flowers already ordered, signage completed) before you decide to postpone, unfortunately these services are not refundable or transferable.

What time is the latest you can bump out?

11pm is the latest we will pack down at our standard rate (for Weddings within 30 minutes of Brisbane please contact us as this time can differ). If your finishing time is later than this, we will need to pack down at an additional fee.

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