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FAQ

What services do you offer?

-Creative Design 

- Wedding & Event Design 

- Wedding & Event on the Day Styling 

- Floristry

Is there a minimum order ?

For weddings we have a minimum spend of $3,000 + delivery fees, which enables us to ensure you have the most perfect day.  It is important to us that the day you pictured is a reality, therefore can source/create/make any special requirements you are after. 

Can I book now and make changes later on?

You are more than welcome to add anything before your final payment is due 20 days prior to your event date. Please note if you have hired items in your booking and would like to change them, the 40% retainer on those hired items will be kept. Once we secure a booking we block those items out for your exclusive use, thus causing loss of business to us if you decide to no longer use them.

Can I take my flowers home?

You certainly can take your flowers home. Just with any suspended or installation pieces we have to remove these ourselves after the event has finished. All dried material is also charged at a rental price so cannot be taken however all fresh flowers are yours to keep.

 

What areas do you service?

We are based in Brisbane and also service Byron, Gold Coast and Sunshine Coast.

Do you travel overseas or interstate for an event?

We are more than happy to travel anywhere to sprinkle some magic on your event for an additional travel fee.

If I don't want to pay for a delivery/ styling do you offer dry hire services?

 Unfortunately we no longer offer dry hire due to a high number of props being damaged or broken during transportation. 

 

Do you have a cleaning fee?

Our cleaning fee is 15% of the total prop hire price. This covers all laundry expenses for linen and cleaning of all vessels, removal of candlewax etc. as these are all very timely processes. Please note if an item cannot be cleaned and is damaged beyond repair, the replacement fee will come out of the security deposit. 

Do you require a deposit?

Yes we require a 40% non-refundable booking retainer  to secure your booking. The remaining payment is due 20 days prior to the event.

How do I pay? Can I pay via credit card?

Once a quote has been agreed on an invoice will be sent with our payment information for a bank transfer. Alternatively if you would like to pay via credit card please let us know and we can arrange this. Please note there is a 2.6% additional fee for all credit card payments.

 

What happens if the goods are broken or damaged during the event?

If an item is damaged, not returned or broken, you will be sent a invoice for the repair of the product. If the item is unable to be repaired you will be required to pay the replacement value of the item.

Can I cancel my booking?

You may cancel your booking, however, the 40% booking retainer is non refundable. If you require to change your date due to the global pandemic, the booking deposit can be transferred to another date at no extra cost however cannot be refunded.

Speaking of the pandemic, what happens if I need to postpone?

If you need to postpone your wedding due to the current global pandemic, all monies paid for services will be transferred to an alternative date. Please note if any services have already been completed (i.e flowers already ordered, signage completed) before you decide to postpone, unfortunately these services are not refundable or transferable.

What time is the latest you can bump out?

11pm is the latest we will pack down at our standard rate (for Weddings within 30 minutes of Brisbane please contact us as this time can differ). If your finishing time is later than this, we will need to pack down at an additional fee.

How do I get a quote?

Fill in our Wedding Consultation Form or reach out via our Contact Us Page to start the quoting process.