What is your styling fee/what does it include?

Our styling fee varies depending on the size of your event. Our styling fee includes:

- Tailoring a quote to suit you and your theme

-Design and Planning Fee
- Once a deposit is received we get you to send through photos of the selected area and we will plan the space and send through to you
- Supply of our inventory
- Collecting/Packing a Van with chosen product
- Arriving at the event 2 to 3 hours prior 
- Complete setup
- Floral design (if selected)
- Pack down

For a customized quote please email us at info@harperarrow.com.au with information about your event.

 

Is there a minimum order ?

We have a minimum hire order of $300 plus delivery and styling fees. Delivery and pickup fees are quoted depending on your location. For weddings we have a minimum order of $1500 + delivery fees, which enables us to ensure you have the most perfect day.  It is important to us that the day you pictured is a reality, therefore can source/create/make any special requirements you are after. 

How can I find more out about your wedding services?

We have a range of products to hire and our styling fee is based on the complexity of the setup. A complimentary consultation in Brisbane and 3D Visual plan are provided to you, so we get to know you and also allows for creative input. Setup and pack down are all included in the styling fee, as we want you to enjoy your day, by making it stress free. We can tailor our quotes to suit any budget whilst aiming to make your day as beautiful as possible. If you have an upcoming wedding, please don't hesitate to get in touch and send us an email info@harperarrow.com.au to discuss more about your special day.

Am I able to adjust any of your packages or have a set up customised for me?

You can modify any package to suit your budget and needs. If you have a specific idea or theme of what you want, let us know and we can customise something for you!

Do you offer vegan friendly set ups?

We certainly do! We have a range of vegan friendly products and can customise any of our packages to ensure no animal products are used. 

 

What areas do you service?

We are based in Brisbane and also service Byron, Gold Coast and Sunshine Coast.

Do you travel overseas or interstate for an event?

We are more than happy to travel anywhere to sprinkle some magic on your event for an additional travel fee.

If I don't want to pay for a delivery/ styling do you offer DIY services?

If you are hiring items, you are more than welcome to pick them up from our base at Mansfield for a $50 collection fee. However if you select DIY hire unfortunately only select props are available for hire due to a high number of props being damaged or broken during transportation.  Please note the props must be packed in their respective containers/bags at the end of the hire period in a clean and dry condition. If you would like a copy of our DIY list with our range props available for hire please let us know via info@harperarrow.com.au. 

*Please note for all our cane chairs we  only offer delivery to prevent any damage during transportation. 

 

Do you have a cleaning fee?

For DIY hires we charge a $50 cleaning fee. For those who select our hiring and styling services a cleaning fee is complimentary. However if an item cannot be cleaned and is damaged beyond repair, the replacement fee will come out of the security deposit. 

Do you require a deposit?

Yes we require a 40% non-refundable booking deposit is required to secure your booking. The remaining payment is due 20 days prior to the event.

How do I pay? Can I pay via credit card?

Once a quote has been agreed on an invoice will be sent with our payment information for a bank transfer. Alternatively if you would like to pay via credit card please let us know and we can arrange this. Please note there is a 2.6% additional fee for all credit card payments.

 

Is a security bond required?

Our security bond of $200 is required initially with the deposit. Once we receive the items back in their original condition, the security deposit will be refunded via original payment method.

 

What happens if the goods are broken or damaged during the event?

If an item is damaged, not returned or broken, you will be sent a invoice for the repair of the product. If the item is unable to be repaired you will be required to pay the replacement value of the item.

What happens if it rains on the day of my event?

We completely understand that weather is an uncontrollable factor and are happy to reschedule the event to another day that suits both parties. We just ask for 36 hours notice for any weather related cancellations otherwise unfortunately a $50 fee applies. 

Can I cancel my booking?

You may cancel your booking however the 40% booking deposit is non refundable.

What time is the latest you can bump out?

10:30pm is the latest we will pack down an event (for Weddings within 30 minutes of Brisbane please contact us as this time can differ). If your finishing time is later than this, we will need to pack down at an additional fee.

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